Cancel an online order contract

Contact us as soon as possible. If the order has already entered dispatch, you may need to follow the returns process instead.

Include your name, order number, contact details and a clear statement that you wish to cancel.

If eligible goods have arrived, keep them unused and follow the return instructions supplied by our team.

Approved refunds are returned to the original payment method in line with applicable rights and processing times.

Personalised, hygiene-sensitive or other excluded products may have different cancellation rights where the law permits.