Contact returns
Start a return with our team.
Explore →A SIMPLE WAY TO SEND IT BACK
Returns & refunds
We hope every Nookwell find earns its place. If it does not, these steps explain how to return it.
Start a return
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Returning an item
Clear steps and fair support when something is not right.
Check the item+
Items should be unused, in their original condition and returned with any packaging where possible.
Start your return+
Contact customer care with your order number and the items you wish to return.
Pack it safely+
Use suitable protective packaging and keep proof of postage until the refund is complete.
Refund timing+
Approved refunds return to the original payment method after the item has been checked.
Faulty or damaged items+
Send photographs and your order number so our team can put things right quickly.
Delivery details
Review delivery services and timings.
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